Browns Restaurants
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Beware of the hidden extra charges …
Went to the Covent Garden branch although usually go to Victoria. The food was nice and the staff were pleasant although their communication with regards to cost is not great. I ordered from the Theatre Menu, a set menu where a 3 course meal is supposed to be £29.50 until you order the Ribeyed steak where there is an additional £6 charge and £2.95 for the peppercorn sauce that I was asked if I wanted and did not ask for. The type on the menu is so small and the lighting is very dim that if you have a visual impairment you would not be aware of extra charges. The bill for my set meal came to £35.50 + the £2.95 for the sauce. When I spoke with 'The Manager' I assumed, as she did not introduce herself, she said we all have to make money and the Lemonade I ordered was not free. I was not querying my drink or asking for free food or drink it was the cost of the set meal and the lack of communication and the fact she assumed I had great visibility and her attitude was a matter of fact. Also my friend asked if she can swap the main meal from the Theatre Menu to one on the main menu, she was told she could not although they brought her the wrong main dish that was only available from the Theatre Menu. Luckily she did not mind the meal she was given. I won't be going there again!
