Luka

May 14, 2021

Excellent service

I would like to report the very professional service that I received from the Exfreight team. I had a very messy shipment that I booked which we realized a few days into transit needed to be returned to the shipper. There were numerous changes to the shipment (we had to turn the shipment around, then we needed to explore expedited options, then we resolved to recover it with our own truck at the carrier's terminal) which complicated the situation, but Jill, Noelle, and probably a few other team members involved did a great job helping us resolve the issue and as a result this shipment went a lot more smoothly than it would have been otherwise. EXCELLENT communication was provided between Exfreight, us, and the carrier. Our client is very happy as well.