TA
Taylor Rose
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Disappointing Experience
An excessive amount of time was spent trying to satisfy you that we had legitimate funds to buy our property. The amount of information was in our view well beyond what was legally required. We saw no end to the process and had to ask our estate agent to intervene. We were not impressed that you did not accept electronic signatures which delayed the conveyancing process as we had to submit hard copies. If you had asked for the re-examination of our finances earlier we would not have had to pay an extra fee because the time between completion and exchange was below your threshold by one day.