Wessex Internet
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Good communication at all times
Communication with company on a one to one level is very good. Emails and phone calls responded to very quickly. Ben came to us March 2024 and answered all my queries as I didn’t really understand what was involved. Set a date to contact us just a year later as we had just renewed our current contract. So date was set for running fibre to bungalow and then further appointment a week late for the full installation. All went well until I received notification 3 days into use that I had used almost all of my data. The following day I was over 100%I panicked a bit as I had understood it was the same as my current. I contacted them and upgraded plan to unlimited. Very helpful and very reassuring. I still have my old broadband but whilst paying that my new one is not charging me. I still have problems reaching bedrooms in bungalow even though I have TP extensions, I had hoped this would be better with this new system, but it’s early days yet. I can’t understand why they don’t have a working customer portal, I like to be able to monitor my account. I’m assured this is being developed but why not now?
