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Items never arrived, refund nowhere to be seen
Here's the timeline of my frustrating experience with this company: June 17 - Placed order June 24 - Order shipped July 6 - Evri reported that they could not deliver for an unspecified reason, no redelivery was ever attempted or scheduled July 16 - I contacted Ozzi and Evri to find out where my order went as I had received emails asking me to review my purchase. July 20 - Received confirmation from Evri that the parcel had gone missing in their care, and that I had to contact the seller for a refund July 20 - Requested refund from OzziHome, was pressed to take a replacement instead but insisted on a refund. July 25 - Received email acknowledging the refund request, was advised it would take 7-10 business days to process August 3 - Sent email to chase up as no refund has been received, got an apology for the delay (no reason given, only "unforeseen circumstances"), reassurance that refund is being processed August 8 - Sent another email to chase, requesting timeline for refund as nothing has yet arrived. There has been no reply to my email asking for an update and clear timeline yet. I would strongly advise anyone thinking about purchasing from this company to avoid them. UPDATE: 13 August - they replied to my email to tell me my refund was in the "final stages of processing" and that it would be with me in the "next few business days". 17 August - I emailed them again to tell them that it is not in my account and I require a clear timeline. I am prepared to take this to the industry regulators at this point as they are fully in breach of both UK & US trading regulations as well as their own returns and refund policy. It's now 18th August, I have had no reply and no refund.