AERCAR Rentals
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Rude phone staff, charged us 100 euros extra for being late
I had made an error with my pickup time which meant that we were late to pick it up. They not only charged us a whole EXTRA day, but said that we had to upgrade the car also for no understandable reason. We had to pay almost 100 euros extra just to keep our booking even though we had the car for less time than booked. The man on the phone was extremely rude, blunt and unhelpful. He kept saying things like "I'm giving you the option here" despite the other option being not taking the car at all and paying full price for nothing. The car they gave us was NOT upgraded, however it satisfactory despite being quite scratched. The only reason I'm giving 2 stars is because when we dropped the car off the staff (a south African couple) were nice and helpful. That part of the process was smooth and we were dropped to the airport in good time. I would avoid renting from here again on account of the attitude of the man who modified my booking, and made the start to our holiday extremely stressful.