Hazelton's Canada
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DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY. I ordered a gift for a friend with 2 day delivery and it was delivered in 8 days. Not only that but they did not deliver what I ordered. The gift basket is called "wine and dark chocolate gift set" which includes a bottle of wine with 2 boxes of dark chocolate (I paid extra for the second box) and a wine bottle opening kit. The wine was not the correct brand (cheaper in fact), the kit was a cheaper looking version than in the picture and instead of getting 2 boxes of dark chocolate they sent one and it was almond toffee! My friend is allergic to almonds! I mean the gift includes dark chocolate in the name! They should have just called it "wine and whatever". After contacting them they did not offer any exchange or reimbursement. They said by buying from them I agreed to their substitution policy which states they can substitute any item for another item of equal or greater value. So they can't even follow their own policy since the substitutions were not with similar items/ items of equal or greater value and one item was missing. They have terrible customer service and I don't know how they are still in business. They deserve 0 stars.