GreenThumb
View company profile →
Can't communicate with Green Thumb
We have used Green Thumb for a few years now, mainly because an ex neighbour of ours was doing the work. Since then, they have got worse and worse following the retirement of our neighbour. Green Thumb told us our lawn (newly turfed in 2015) needed scarifying but also it needed resowing and organic topsoil. It did in parts because we have a neighbour's leylandii on the other side of our fence. However, we were away for the night for a funeral. They came after it had been pouring and they recommended scarifying, reseeding and then organic topsoil. When we got home we had soil over all our lawn and were told it would take at least six weeks for the grass to green. However, the grass that came through was mainly coarse grass and the lawn was lumpy all over - we now have big circles of coarse grass and weeds coming through. It is no longer flat. When we called the boss in (when we could actually get through to him) he said the lawn was too big to do everything by hand, they should have used a machine. They said they were coming back on 9th June but we were having a gardener come that day to increase the beds and it wasn't convenient. We have tried phoning Green Thumb, emailing and messaging - no-one answers. They then turned up on the 9th and they are saying they will come back later - but, honestly, we really don't want them back. A neighbour said they wanted to cancel their contract but couldn't communicate with them. I wanted to give them no stars actually.