PLS Solicitors
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They do the job, but only that.
I recently used PLS Solicitors for a new-build property purchase. While the process was generally smooth and hands-off, I found it too hands-off for my liking - especially given the higher-than-average conveyancing fee I was ultimately charged. I chose them primarily because they were the preferred solicitors recommended by the developer. As a first-time buyer, I didn’t really know what to expect throughout the process, and there was very little proactive guidance from PLS. Their approach seemed to be: "If you have a question, ask." But as someone unfamiliar with the conveyancing process, how was I supposed to know what to ask in the first place? I would have appreciated a bit more hand-holding and direction, particularly given the premium I was paying. To their credit, whenever I did have a question, it was answered promptly - though usually by a conveyancing assistant rather than a solicitor - shout out to Lucy Hughes. Interestingly, I never had a single video call or phone conversation with the solicitor handling my case. In fact, I couldn’t tell you who they were or what they looked like. That felt strange, but again, I have no prior experience to compare it to. The online portal they provided was functional but frustrating. The interface felt outdated and unintuitive. It wasn’t always clear what documents I was opening, or whether my uploads had gone through successfully. The case tracker also lacked helpful detail. On the plus side, the ability to sign documents electronically was convenient. In the end, PLS got the job done - no more, no less. The experience wasn't terrible, but it also wasn’t particularly reassuring or memorable. For first-time buyers especially, I'd recommend looking for a firm that offers a bit more engagement and guidance throughout the process.