Travel Trolley
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Deceptive, unaccountable, and utterly untrustworthy – avoid at all costs
I would strongly advise anyone considering Travel Trolley to book elsewhere. My experience has been one of the most frustrating and deceptive customer service interactions I’ve ever dealt with. I cancelled a United Airlines flight through Travel Trolley. They withheld part of my refund, claiming it was a “cancellation fee” charged by the airline. When I escalated the matter and arranged a three-way call with United Airlines, a United representative clearly confirmed that no cancellation fee had been applied, as the cancellation was voluntary. The moment this was confirmed, the Travel Trolley representative on the call abruptly hung up. Since then, they have refused to: • Provide a refund breakdown • Share the fare rules (despite being contractually required to) • Offer any accountability for the false claims made They’ve cited “internal policies” to avoid transparency and repeatedly shifted the narrative from “cancellation fee” to “amendment fee” to evade responsibility. Their behaviour has been evasive, inconsistent, and in breach of basic consumer protection. I have escalated this matter to my bank, the Financial Ombudsman, and Trading Standards. There is absolutely no guarantee you will receive fair treatment, accurate information, or your money back if something goes wrong. You are left on your own. Travel Trolley may seem cheaper on the surface, but the hidden costs, time wasted, and deliberate lack of accountability are not worth the risk. Avoid this company entirely. Book direct or use a reputable agent that operates with honesty and transparency.