Water Babies
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Worst company going
Worst company going! My baby did really enjoy the lessons however the customer service was horrendous. I also was charged £50 for not cancelling even though the teacher didn’t tell me of the cancellation date and I didn’t receive an email to tell me of the cancellation date. Ricci I believe her name is was far from helpful and very very rude along with the other members of the customer service team. I had to in the end go to my bank to ask for it to be reversed which then had my bank frozen whilst they checked the claim was legit. Secondly, after several of the lessons were cancelled due to illness and galas which we were only informed of the night before the lesson. Instead of refunding straight away as a decent company would and apologise, they kept my money until the end of term and when asked when I will receive it they said 3-5 working days…. Still waiting for the refund. Very rude staff, they need some customer service training or at least some manners. This was supposed to be a lovely experience for me and my family but it was anything but all they care about is when they are receiving the next direct debit. £160 for 10 lessons and then a further £175 for a photoshoot? Are they mad? Very rude, avoid at all costs!