RoadRunner Auto Transport
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I was told a driver would pick up a…
I was told a driver would pick up a vehicle and give me a 3 hour window on a specific day. I never received the window. I called to check on a pick up window and I was told that I would get an email with the driver's number for contact because the office would be closed. I never received a text or email. The first call was over 23 minutes on hold. The second call the following day 2 was over 18 minutes. When I asked to receive a confirmation within 60 minutes the following day I was told that would not happen. I told her that I would like to cancel and receive verification of cancelation. She hung up on me. I did not receive a confirmation of a refund until I called customer service again and explained the situation and that I would be writing a review.