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clare

clare

Member since Invalid Date
2
Reviews
3.5
3.5 out of 5 stars
Average rating

Reviews by clare

IN

Intrepid Travel

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2 out of 5 stars

Bad situation made worse

We went to Costa Rica at the beginning of March with Intrepid. Three days before the end of our trip they cancelled it and tried to get us to go back to the airport and wait for a flight to the UK. They told us the borders and airport were closing. This in fact was not true and there was no need to abandon us before the trip was due to end. Intrepid were adamant that our tour had only been 'suspended' and tried to get us to accept a voucher. When we got home we insisted on a cash refund and wouldn't accept a voucher. They tried to guilt trip us saying that the local companies in Costa Rica relied on Intrepid and we should accept the voucher. All of our group insisted on a cash refund and I think we have all received this now. However, we were given varying amounts - we for example were offered £200 less than another couple, even though we had paid more for the tour. Intrepid would not tell me how the refunds were calculated and that it was confidential information. I pointed out that the other people on the tour had told me how much they had paid and how much the refund was. I felt that they treated me unfairly. I would never use Intrepid again, rather use Exodus who have been excellent in the past.