R & L Carriers
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Consistency Unreliable and Disrespectful
It's difficult to overstate how dysfunctional R&L Carriers is at operating its freight shipping service. In my experience, the company has never completed a delivery by the scheduled date. You should expect to miss multiple days of work, ensuring someone is home to sign for a delivery during each missed appointment -- they will reschedule a minimum of 2 - 3 times before finally completing a delivery. I've also learned there is no way of mitigating the company's unreliability; I've attempted to call and confirm the correct details for an expected shipment every day until the anticipated delivery day. Yet, they promptly loaded it on the wrong truck despite my preemptive calls and rescheduled again. Each time you call for support, a rude and inefficient switchboard operator greets you with a passive-aggressive tone that implies you should've studied all company departments before calling to be correctly routed. Next, you're transferred to a tracking support rep, in my case a disrespectful employee named Joy who plainly stated that customer retention was not her concern. Finally, you'll end up on the phone with dispatch, where they generally have no idea what's going on because none of these departments communicate with one another (especially when coordinating delivery requirements). From beginning to end, interacting with the employees and the overall ineffectiveness of the company is a costly and painful experience. I no longer purchase products from vendors who use R&L Carriers.