Archies Footwear
View company profile →
Customer Service Experience
I reached out to customer service after receiving the slides, as unlike the two pairs of flip flops I’ve purchased, the slides did not fit as I had hoped. Miss Lia responded almost immediately to my email, and offered suggestions as to what I could do to improve the fit. After trying her thorough instructions, I reached out again. A short time after I write, Miss Lia again reached out. Her resolve to solve my issue was unlike anything I had experienced; she shared information about the company’s return/exchange policies with the goal of simply my being pleased with the outcome. She is an amazing ambassador to the company, providing exceptional customer service. Great company, great products. Order from them, you won’t be sorry!