DermaWand
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Buyer Beware!!!
I was so excited to receive this. What I received though was a used product. I called customer service on 4.14.21 (the day I received it) and was told there was nothing they could do. The girl asked me to send in a photo to their customer service department in hopes that someone could help me. I was told I would get a response within 24 hours. I plugged the unit in today to see if it was functional, and of course it was not. It's essentially a paperweight. Since I hadn't heard back within the 24 hour window, I called customer service again and explained my situation and told them that not only was it used but it was not functional. Again I was told I could not return the product. After asking the representative to escalate this he begrudgingly gave me a return authorization number and an address but said I was responsible for the postage and they couldn't guarantee a refund because if it didn't make it back to the returns department I was out of luck. This seems extremely shady. I laid out $200 for this device and it sounds like I'm stuck with it. the representative asked me to record a video and send that into the same email that I sent photos in yesterday. I refuse to do that, this is not my problem. As I write this, I am waiting to hear back from a supervisor within "24 hours." I have reached out through Facebook in hopes that somebody will respond. My advice is steer clear from this company. It is my understanding they also make a device called the no no. All I can say is Brandstreet is a big no no! My next step will be to contact consumer affairs, the better business bureau as well as Facebook and HSN where they hock this item to innocent people.