Jo-Ann Stores
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Joann Fabrics Customer Service Online Stinks
Joann Fabrics online stinks. There is no way to contact a person and when you contact them via email or text you may or may not get a response. Customer Service is non existent. My order was duplicated, I went on the website to contact them and via THEIR suggestion I text them. Asking of course to cancel the duplicate order (prior to shipping) as they have no way to cancel the order once you hit send or within 10 minutes of placing the order. No response, so I went back on the website and hit "chat" which took me to a form to fill out. There is no "chat". I filled it out and received an email stating that once the order is submitted it can't be cancelled but feel free to return the item. What about my shipping charges? So basically I paid for shipping on an item that I didn't want. Joanne's what a scam you have going!