🚫 Extremely Disappointed with Halfords…
🚫 Extremely Disappointed with Halfords – Poor Product & Shocking Customer Service 🚫 I bought an Apollo Phaze Blue 18, 20 mountain bike from Halfords Greenock on 15 April 2025. From day one, there was a clear fault: the chain wouldn’t shift to the smallest front chainring, and it kept dropping. Despite multiple visits to the store, staff kept telling me there was no issue. Eventually, I derailed on a hill, the chain jammed in the rear derailleur, and I had to walk the bike back to the store—again. Still, they insisted the problem didn’t exist. I booked a 25-point bike check, and even though the bike is just 10 weeks old, I was told I needed to pay for a new chain and labour! Worse still, the mechanic and store manager blamed the issue on me for buying a “cheap bike”—even though they were the ones who recommended it at the time of purchase. Very condescending and dismissive. Here’s what the Halfords website says about the Apollo Phaze: “Featuring a mix of premium components and smart design… with durability and performance at an excellent price.” That does not match what I was told in-store after the sale. I also have CycleCare Premium and a warranty, but still they expected me to pay for a fault I’d flagged from day one. I even logged a complaint back in April (Case #26014813), and nothing meaningful has come of it. This experience has been frustrating, unsafe, and frankly unacceptable. I’ve lost trust in Halfords and can’t recommend them based on this experience. We were little words