Darwin Homes Property Management
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One star is being generous
One star is being generous. They have attempted to automate property management and leasing -EPIC FAIL! Property managers don’t respond, no direct way to contact anyone. It took almost a month to get questions answered about a property I was interested in. Once I leased it and paid, I got a call two days before scheduled move-in date that the property was occupied by squatters. I picked another property had to chase down the property manager for two days to get the lease signed. We drove 14 hours to property arriving at 5am with a 20ft U-Haul - The key pad was disabled and I realized it was occupied when I looked in the window and saw sofas and pictures on the wall. I called Darwin and the customer service agent could not get anyone on the phone to come out. Finally after multiple attempts to contact Darwin I filed a police report and left. Darwin refunded my monies after trying to convince me to pick another property. Never! The way Darwin “manages” property is beyond incompetent. Owners and potential tenants should beware. The response is indicative of the way Darwin does business. First the fact that they are aware of the squatter issue and have not changed the way they do business is telling. There are ways to secure a property. Second, if they know it’s an issue why wouldn’t you schedule to have a representative escort the tenants at move in. It’s dangerous to attempt to enter an occupied property. Finally, no one from Darwin communicated throughout this ordeal. I called customer service several times and they could not reach anyone to help me. Lack of communication and unresponsiveness is what I encountered throughout the process from initial contact until I finally got a refund. And just to show how dysfunctional Darwin is - I received an email with a signed lease two days after I got my refund. And am still receiving requests for ACH to get a refund. I received no concessions for my inconvenience, setting up utilities, internet, address changes twice and having to cancel. No Darwin - your response is lacking and not truthful.