Lloyds Bank Insurance
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Poor app update, too much payment blocking
I’ve had little to no trouble with Lloyds who I have been banking with for over a decade. However I haven’t needed to request assistance very much. I have a classic account and a credit card with Lloyds. The card is often getting blocked. I approve via the app which is successful but then the payment is blocked. I don’t get a text asking me to verify this payment but they do have my number. It’s very frustrating so I use my Santander credit card now which has always been brilliant - but no cashback. The app was good, I liked the notifications about money in and out. Was delighted that they added this service to the credit card as well which assists if you are the victim of card cloning. But the user interface on the new app is dreadful. Far too busy and the font - are we regressing back to ye olde world here. I have just opened a bank account with Starling. The app is beautifully minimal, you can even export a certified copy of a statement. Statements are also automatically generated calendar monthly which I like. It appears you can also scan a receipt to a transaction but not tested that yet.