Excellent customer service!
Had a fantastic customer service experience today at the Hedge End store by a friendly and helpful sales assistant called Ben. Our car battery died luckily not far from the store. We went into Halfords to buy a replacement and hoped they might be able to install it for us. However they weren’t allowed as the car was off the property (totally fair enough!). Ben could have just sold us the battery and sent us on our way but instead he talked us through how to change the battery, gave us some tips and even loaned us the tools we would need. We managed to do it ourselves! Very impressed with this level of customer service which is unfortunately a rare find these days! Thanks Ben!