We finally made it
We finally made it, but I believe we missed some deadlines due to our solicitor (and others) poor follow-up. One PCS employee was exceptional, and it was noticeable that there was little progress when they were out of the office. The portal is a good idea, but only if it is kept up to date, which gives the client an insight into what is happening. Recognising that housing chains break apart, there was added stress to leave some activities to the very end, for example, ridiculous indemnities.