QD Stores
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QD Cromer Store
I contacted the Store Manager Daniel at the Cromer branch of QD as I had not heard about the delivery of two chairs I ordered whilst holidaying in the town. He investigated & told me that the delivery would be significantly delayed. He was extremely pro-active in trying to improve the situation for me: trying to source replacement chairs etc & contacted Customer Services who got in touch with me very quickly. To cut a long story short both the Store Manager & the Customer Services Manager Rachael were very helpful in trying to resolve the situation. Daniel telephoned me to keep me up to date with what had happened regarding my order & Rachael gave me discount on a subsequent delivery which was much appreciated as I live a significant distance from a QD Store. They were both accessible to me, went out of their way to help me & turned a difficult situation around. I didn't find the website straight forward to use & struggled a bit with it. If I had I would have given them 5 stars - overall a positive experience with QD & excellent staff.