Lloyds Bank Insurance
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Bed bound pensioner left with no access to their own money
My dad who is a pensioner and wheelchair bound recently came out of hospital after an unexpected 3 month stay, he has come home bed bound with round the clock carers, having had to have a hospital bed put in his lounge to allow him to come home. He is trying to pay the carers through online banking but has found his account has been suspended, he has called Lloyd's several times to try to get his account unlocked but every time they insist he must go to a branch in person, he has explained clearly being bed bound this is not possible but the call centre staff are now being very blunt and rude and not offering any help at all. My dad's mental health is already at an all time low following the hospital stay and this is now devasting him and causing so much worry as he cannot pay the people that are keeping him safe and alive. Absolutely disgusting service from Lloyd's bank.