Celebrity Cruises
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Customer service is poor
Customer service is poor. Long waits, transferred to wrong agents by the phone system, had agents dump me back into the queue. Finally got an agent to ask for a rebooking to save $3,600 between our original booking and new Celebrity offers for the same cruise. The agent was over-talking me and would argue with me. The agent would not rebook and kept trying to tell me the new pricing was not available for me to have. Yet, on the Celebrity site I was looking at I could book the same package on the same cruise for $3,600 less. So, I asked him to please cancel the my cruise. He came back with a snide comment about my being to poor and having overbooked for my financial ability. I lost it!! Anyway, rebooked the same cruise at $3600 less for the same package and had to call back and cancel with another agent. After trying to resolve this issue for 3 days not at all happy with Celebrity. I just hope the cruise goes better.