Five Star Properties and Bliss Beach Rentals
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This review is being generous with two stars
This review is being generous. I would barely give them two stars. Everything promised on the front end was not delivered. Besides the house is a nice size, we couldn't look past how dirty the place was left. How little the cleaning crew did the entire 30 minutes they were there for a 4200 sq ft house. The inspector never came to look over the property. The back yard and pool area looked completely littered with trash and debris. the dryer broke and we had to fix it. We didn't have hot water for a day and when we called the representative said we must have used all the hot water although no one had showered. They will talk and give you great lip service about all the stuff they do before you get there but we didn't see any of it. You have to do a lot to make sure it's clean before you leave but let me tell you if the previous guest do not clean up after themselves, all their hair, trash, dirty dishes, pantry food and such will greet you upon your stay. the ceiling fans are covered in dirt and dust. If you look at the mops they use you wouldn't use them on your sidewalk yet alone the interior of the house. If you stay at this property make sure to bring cleaning supplies and a vacuum because you will spend the first day just trying to make it clean enough to eat and sleep. Also after leaving this review fivestar lied and said none of this was documented. You guys apologized to us the LAST DAY about all the issues that occurred the entire week and said they have all been documented so saying you didn't see them in the file is a lie. Nice try covering it up....It's better for a company to just accept their mistakes and try to correct them than to lie and say they never heard of the issues.....sad :(