lululemon.uk
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Poor quality items and pathetic customer service
I thought their products were of a good quality. No that's not the case. I bought my first item from them, they had advertised that the band of the high rise shorts didn't roll over, it did exactly the opposite, in my class I was more focussed on pulling the band up then on following the exercise instructions. This is mis-selling! I am seriously considering taking it to the consumer bureau. I didn't expect anything much from their company, it's mandate is to lie and be deceitful to get business. I had complained to them. I realised after their first email that their intention is to waste customers' time to put people off by asking dozens of questions not once but in every email! I had sent them a photo and described the issue based on their first questionnaire however they kept asking more questions, clearly shows that the company has no policy on how to handle a defect. Couldn't they ask all their questions in one email? The only policy they have is to fob people off. Finally they send an email stating that one isn't entitled to a refund even though the item is faulty. The band rolls over with every movement! I was even happy to send a photo wearing it but they wanted the item to be unworn, even then it's clear that the front of the band is more stretched than the back. They are a scam and one needs to be aware, so I hope people do not pay such a lot of money for their poor quality items, better to buy cheaper brands.
