Paisley Freight
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Complete timewasters.
Complete timewasters. Paid £19 to send a car seat on Saturday morning at 8am, got confirmation but no label. I had booked collection for Monday. Sunday comes and still no label, then on Monday morning at 9:35 am, I get an email saying driver is picking up between 10am to 6pm. After that is when I receive my label which left me only about an hour to wrap my item ( a car seat for DS3 ). I wrap it with 2 layers of bubble wrap, and a layer of blue car package wrap. Then about 45 minutes later driver comes and picks it up without saying anything and takes the item. A couple of hours later I then get an email saying the seat wasn’t collected because it wasn’t packaged properly in a box. I email using their email, and she says I have to rebook collection and re package it inside a box and pay £9.99 again to resend it. Bare in mind this means the delivery for the buyer of the seat will be 2 days late minimum. I ring the customer services and wait in the line and then after someone picks up they just cut me off instantly. So I had to ring again and then she says it isn’t their fault and that I have to pay £9.99 again and re book collection. Complete waste of my time, definitely will not use this company again... Should have just paid the £3 extra and sent via parcel2go