TurnKey Vacation Rentals
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Cheated me out of Thanksgiving
I have written one review via Trustpilot to TurnKey since this appears to be the best and only way to communicate with them and get a response. They cancelled the vacation rental on September 29, for Thanksgiving week. In good faith I had paid for this, as my part of the contract on July 7, 2021. Yet, they cancelled it because they said the owners decided they wanted to stay in their home for Thanksgiving. They have left me without a place for our family to go on vacation and said they have nothing comparable in their inventory so they'll give me my money back. Of course, there is nothing left available with this short notice before Thanksgiving. I already have my plane tickets purchased, so I am forced to pay over two times as much for a vacation home to celebrate our family Thanksgiving. I didn't want to disappoint the grandkids so felt it's the right thing to do. Too bad TurnKey doesn't do what's right. I think the right thing to do is pay me the difference for a comparable home I have found...this late in the game. The new price I have to pay is an additional $2700. This is a huge deal for my family to get away. We lost my mother, my husband has cancer and my son went through a divorce. It's a big sacrifice for us on retirement and it is 100% TurnKey's fault. I paid in good faith and they cancelled in bad faith. They are in the vacation rental business, and say they couldn't find a place for me for Thanksgiving, yet take our family holiday away. Pretty cold blooded. Please respond as to how I can have you reimburse me what I paid along with paying the difference for what it costs me now for a vacation rental. I have called your company four times with no response to this question. I have also reported to the BBB and the State of Texas for breach of contract to have them help me recover the additional cost of $2700 for me to get a vacation rental for Thanksgiving. I found the new one through VRBO. This is why I make my plans in July because most people would never wait this long and pay twice the money to find a Thanksgiving rental. However, do completely to TurnKey's inadequacy and no fault of my own, I was put in this position. How do I talk to someone to help me? I keep getting promises that people will call me when I call, but NO ONE calls me back to answer my question. I am demanding (I have been kindly requesting with no response) the difference of $2700 for the home I now have to rent.