TurnKey Vacation Rentals
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Rigid Policies/Lack of Customer Service
We rented a house on Endless Summer Way in Seacrest, Florida. Although the website stated "if available, we will automatically offer you...a late check out 24 hours in advance of your departure", Turnkey refused to allow a check out after 10:00AM. We travel a lot and it is almost unheard of to have a check-out time of 10:00AM, with no allowance for a late check out if necessary. I had a very important virtual meeting with a potential client that was scheduled for 10:00AM on the day of our departure. I needed to take the call from a quite location. I requested several days in advance for a ONE HOUR extension. I was told "no" because the particular homeowner does not allow late check outs. New renters are not allowed to check in until 4:00PM, giving the cleaning crew six hours to turn the home. I asked for consideration of an exception due to the importance of my call, but was told no. I asked that the home owner be contacted and the exception be requested and my request was denied. The rigid policies of Turnkey Rentals are why we will not rent from them again.