CE
Celebrity Cruises
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Non existent Customer Relations. No one will answer the phone.
We have cruised more than 40 times but our recent Celebrity cruise on the Infinity was the worst. There were a number of issues which they tried to deal with. The onboard Internet was non existent. They put a hold on my bank card before cruising. We have been back 2 weeks and they have not taken it off. The worst part of the Celebrity experience is the non existent Customer Relations. I messaged them but they tell me to ring. After several calls over 1 hour on hold it is IMPOSSIBLE to speak to anyone.