Leaf Home Water Solutions
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Company takes zero responsibility for the problem they caused
Our salesman, Kyle, listened carefully to what was important to us. Our installer, Shawn, appeared to do a good job with the installation. THEN before the end of the day of installation the problems began. They say you won’t know how good a company really is until you see how they handle a problem: Leaf Home Water Solutions gets an F-. Our water pump that pulls the water up the hill now runs continuously. Katie, the manager of the installation team, was at first apologetic and said that I should hire a licensed plumber to correct the situation AND THEY WOULD REIMBURSE ME. Then not 90 minutes later she had completely changed her tune (probably after talking with someone). Now if you were in the water treatment business would you ever admit to someone that you had just Googled “pumps”? She’s reading to me what she had just read on the Internet about things that can cause pumps not to shut off. This was all in the service of making me prove that her company was responsible for what was happening. Never mind that our water system was working just fine until they did their installation. THEY DIDN’T EVEN OFFER TO SEND THE INSTALLER BACK OUT TO CHECK HIS WORK.