VOXI Mobile
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Poor customer journeys
Moved to Voxi Can I access my account - NO Contacted support multiple times to get it resolved-they waste your time, do the same things repeatedly. Fails to work, get told it will be escalated. Try again in 48 hours. You continue to take my money, you continue to not provide service, I cannot top up my account, I cannot send international txt messages, due to not being able to top up my account, support don’t help. What am I supposed to say - Great Service / Great Customer Journey / Issues get resolved in a timely manner ??? All of that would be lies Shockingly poor customer journey/ shockingly poor customer service ***Thanks VOXI Support*** Reached out as requested, which is just another excuse to be put through the same process with similar support staff and zero ability to solve the issue. **** ask to be put through to a manager *** Go through the same trouble shooting steps Get the same results Get the same lack of resolution Same pitiful performance I am sure when it works it’s great, but this isn’t working … and it’s not great, it’s very poor