Water Babies
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Never using again!
Shocking experience dealing with this company - I booked my 2 year old on classes a day before the start of the first class when they called me to say they had a spot for him and said I still needed to pay for the first class despite having been given less than 24 hours notice. I agreed knowing I wouldn’t make the first class and agreed to pay for the full course of classes including the first one I wasn’t going to attend. They told me they had over 40 people on the waiting list. Unfortunately my 7 month old was then admitted to GOSH with kidney problems and I didn’t know how many, if any, classes we would make so I tried to cancel. Water babies said there would be a £30 cancellation fee. Fee for what? They could easily give away the spot and I accepted I had to pay for that first class even though we didn’t make it. When I explained my 7 month old was sick in GOSH they asked for proof!! They said I could be making it up!! What parent would make up such a disgusting lie about their child?! I had to send them a picture of my son’s sign on his room door. I should have sent them a picture of my son with tubes coming out of his body lying helpless in bed but I wanted to protect his dignity. They then refunded me. Such disgusting and unprofessional treatment at a time I was feeling very anxious and worried with my sick baby. Will not be booking with them again.