VOXI Mobile
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Worst customer service experience ever.
Worst customer service experience ever. Spoke with Bach, Bhavna and Shahejad, ALL OF THEM have no empathy at all, Bhavna helped herself to my settings without my permission and turned everything off in hopes it would end our chat conversation online because I had asked to complain. I was promised 2 month free plan because of Bhavna helping herself to my settings. Bhavna told me she couldn’t set up the plans and I had to contact her at the time it needs to be renewed but that wasn’t the case at all. They constantly have you waiting on the chat while they do nothing, they threaten you with the “there has been no conversation I will close the chat in 3 minutes” WHILE your in the middle of a conversation. It’s disgusting, they simply cannot be bothered to do their job !! DO BETTER !!!! And before you reply telling me to contact customer service for more help, PLEASE don’t insult me, I am leaving voxi because of your customer service !!! And lack of empathy and understanding !!!