Jo Kilby

Jo Kilby

Member since Invalid Date
1
Review
5.0
5 out of 5 stars
Average rating

Reviews by Jo Kilby

SQ

Squirrel Internet Ltd

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5 out of 5 stars

Very happy with the service - would recommend

Very happy with the service provided, was reticent knowing it was Gigaclear being utilised for the lines and how terrible a wrap they've got/had for installing but the installers on arrival did a good job digging and laying the cabling nearly 100m from the connection point to the house - the router could have been sent out for the same day as installation is a minor minor grumble - so we could have had connectivity instantly - but no great shakes, especially not when getting fibre to premises which was certainly #WorthWaitingFor. The service since has been spot on, download and upload speeds are fantastic, certainly wired, and wirelessly very good too....we have 1.5ft thick stone walls in places so the router and extra WiFi disc help to throw the signal around the house but wireless connectivity does suffer in places where these walls exist as barriers but I would expect that entirely just as a physical limitation (not Squirrel's fault). Customer Service is first class too - quick to respond and with good info, had a device connection issue and they adjusted the routers settings remotely and solved the problem instantly. Very happy with service and would recommend. Have gone from literally less than 5MB before Squirrel's installation and service to a super-fast 300MB and for a WFH household with 2 kids, this is more than perfect!