JUCY Rentals
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Extremely Disappointed with Jucy…
Extremely Disappointed with Jucy Rentals – Poor Service and Vehicle Quality We rented a Jucy Condo expecting a reliable and comfortable experience, but it turned out to be one of the most frustrating rentals we’ve ever had. 1. Unfair Pricing: • We booked our rental months in advance for 321 NZD per day, only to discover that the same vehicle is now available for 231 NZD per day for the same rental period. • The price drop was so significant that canceling and paying the 20% cancellation fee would have been cheaper than keeping the original booking. When we contacted customer support, they simply dismissed our concerns and refused to make any adjustments. 2. Long Wait and Poor Support: • At check-in, we waited over two hours to pick up the vehicle. • Once we got the keys, the staff provided no explanation of how the vehicle worked, and we had to return to the branch later to get basic instructions. 3. Dirty and Poorly Maintained Vehicle: • The vehicle was dirty when we received it, with cobwebs inside. • The toilet and grey water tank had not been emptied, leaving us to clean out other people’s waste—a completely unacceptable start to our trip. • The water tank wasn’t full, and the electric cable had a tear, which posed a potential safety issue. 4. Broken Features: • The curtains are broken, so light comes in during the night, making it hard to sleep. • The rooftop window is stuck and covered in mold, which is both inconvenient and unhygienic. • The left-side speaker doesn’t work, which made long drives less enjoyable. We paid a premium price and expected premium service, but what we received was subpar in every way. The lack of professionalism, poor vehicle condition, and refusal to address pricing concerns left us deeply disappointed. If you’re considering renting with Jucy, think twice. Make sure to double-check their pricing closer to your travel dates and inspect the vehicle thoroughly before accepting it. We regret our decision to rent from them and hope they take these issues seriously for the sake of future customers.