Lloyds Bank Insurance
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AVOID LLOYDS AT ALL COSTS!!
AVOID LLOYDS AT ALL COSTS!!! I don’t even know how they hire these type of people who don’t understand the system of the fraud department they don’t even know what to say apart from it’s to do with the computer. I had 4 suspicious transactions 3 were pending and 1 was taken out which I hadn’t bought anything. The 3 transactions which were pending were never taken out apparently because the system stopped these but the other one was mine apparently I had been into my Apple Pay and bought something tonight at 8:45pm. I spoke to 2 women who were not even helpful I may aswell be speaking to a robot. I am so so angry with the level of service and care I received or shall I say didn’t receive. These 2 women were in the fraud department and they said they didn’t understand why the system had taken the 3 transactions back but not the 1 she accused me of lying saying I had bought something or mistakenly bought something online and that I would have to contact the company for a refund even though I didn’t have any information of who this company was as I hadn’t taken payment for anything. The only reason I rang the fraud department was because they sent me a message saying that £11.04 came out my account which I hadn’t done and I had to call them. I was on the phone for 1 hour going round in circles she clearly didn’t understand what I was saying. For me it’s not even the money cost that came out, it’s the fact that apparently if the system sees something that looks strange it will stop the transaction but with the fourth payment this wasn’t refunded as this didn’t look suspicious. This actually worries me, if something like this happens in the future if it was a bigger payment and Lloyds would not give a refund for this because apparently it’s not suspicious. I am currently going though complaints but they still don’t provide me with a refund. After all of this I will change banks not just because of this issue but the online banking is awful always crashes on me and they always seem to be doing maintenance!!! I really hope something is done by this immediately and Lloyds you need to train your colleagues they don’t know what they are saying even the lady didn’t know the system she said!