AXA Travel Insurance UK
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Whilst on holiday in Cyprus we were…
Whilst on holiday in Cyprus we were robbed of cash in our villa early June this year. I gathered and forwarded all required documentation requested by AXA and waited….and waited…chased time after time. Then had a settlement email advising me this would be in my account in 10 days… again waited and chased them told various stories then the final one they had the incorrect bank details, even though the correct ones were sent to them. This has gone on for weeks after sending them more bank details. Then I receive another email which is a settlement offer again for an amount £200 less than the original settlement email. They do not read through their case notes and the staff appear to be helpful but get nothing done correctly. And still I am waiting for another response to my latest email. I have made so many calls to them it’s so stressful, frustrating and upsetting. All adding to the distress we had being broke into while asleep in our villa. Never again will I consider using AXA. I have worked in travel over 35 years and go away a lot . I’m telling so many people about their shocking customer service.