Dexters Estate Agents
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Delay in responding to request
Ive requested for a change of mattress due to big dent on the mattress giving me back pain and uncomfortable sleep. This was raised on the 7th of March and being dealt with by the “property manager” at NWX residences. The mattress is more than 3 years old and was not changed when we moved in September 2024. Until now we are waiting. No further update from Remi despite follow up emails. Last update given was on 17th of March advising they are awaiting confirmation of delivery date for the company is aiming for a bulk delivery. Not sure when. No further advise given about the progress of this request. I am currently sleeping on the floor with a single mattress that i had from my previous flat. Despite advising that this is a health hazard, there is no promptness, sensitivity and update on this request. It is very ironic that you live in a lovely flat but you needed to sleep on the floor after a hard days work especially in the last part of winter!!! I am hoping that the senior management team will have a better response to this request.