Medical Alert
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Disappointed in Medical Alert's Fall Alert
I received a replacement unit a couple of months ago. I noticed no matter how I treated it, the fall alert never activated. This included my husband dropping it on purpose from 6ft onto a wood floor. It shattered my peace of mind knowing it probably hadn't been working all along. Called tech support - sorry to say the woman I dealt with was a b*tch to me. Impatient and unhelpful. I told her I'd call back later which I did and spoke to Roseta who was fantastic, kind and helpful. She explained it probably was working but to test it had to fall attached to a person. I don't buy that, my former alert was FAR more sensitive. She gave me the choice of getting a replacement like the older white/grey one or a mini alert. We opted for the mini. I will be testing it fully to make sure it alarms if it falls on the floor!! I have thought about canceling my contract with you as if I can't trust the product, what am I paying for??? I had a very bad fall last year and rely on the fall alert!!! I am giving Med Alert one more chance or I"m jumping ship.