Jo-Ann Stores
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Unacceptable customer service at Joann’s
I placed an order at the beginning of the month and it was, quite understandably, delayed. Fine. However, I received an email stating that it was delivered and it was not. We have a clear storm door and picture windows and a delivery person never came to our door. I tried calling but they have shut their phone line AND chat lines down so I sent an email about a week ago and still have not received a response. I understand we are in the middle of a pandemic but customer service is still key. I don’t know where the fabric was delivered but it was not my house and I cannot reach them in order to rectify the situation. If they weren’t the only fabric store in my area I would no longer be doing business with them due to their online customer service.