Europcar UK
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SCAAAAAAAAAAAM!
SCAM! Coming to Italy to visit parents, my plane landed in late 4 hours, so the Europcar north office was already close already, They told me to go Terminal south, there was a guy that barely understand what he say, he ask me the rental contract that was already pay in advance in Italy for the whole week about 750 Euros. The Europcar guy ask me the credit card again, ID documents again, providing me a new paperwork and give me an equivalent vehicle. Arrived at the hotel. having look at the new documentation, I realize an extra £2000 on that agreement. So the next day I made a phone call to Europcar asking what was that amount? a guy provide me a new phone number for accounting assistance on that matter. So, the new person was explain me, that amount of £2000 was a deposit, nothing was charged, if vehicle is returned with full gas on it, and without any damage, I Have an executive plan with Europcar, renting vehicle since more than 20 years., after 2 days, the Volvo x60 they gave me, stop running, so I had to call the assistance. Assistance van of AA, comes to my hotel, the guy say car has a fault on the battery electronic, so he was able to start with a new battery, asking me to return the brake down vehicle to London (2 hours driving ) take another vehicle and going back to the hotel, with another substitutive car for another 2 hours of driving. I'm 80 year old, planning to spend Christmas time with my family, due my daughter was need to have a surgery on 26 dec. So was really not possible to do this for me. So the AA guy made a call to his friend, after 2 hours comes another AA person, with a compatible spare part. just for fix the issue temporally. Vehicle then start again., but I lost all the morning waiting for the repair with no more time to take my family at the shopping tour programmed. At the end of the week I returned the vehicle to Europcar. and back to my country. after few days I received on my email. an invoice and I WAS CHARGED FOR AN EXTRA £2000 !!!! REASON UPGRADED VEHICLE (that I didn't ask) and AIRPORT FEES???? Called my bank for block that charged, They couldn't do it. Called Europcar In italy, they couldn't do it! they say go to London and speak to the guy who made the paperwork??? I will call my ADVOCATE, this is a pure scam!, Vehicle was already pay in full in advance as I TRUST THEM, such disgraceful behavior! I will never back to this company anymore, I recommend. to any one instead TO TAKE A TAXI ! It will save you money and frustrations!