JU
Jura Watches
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Sold watch that had deposit, required a dispute to get refund
Ordered a Norqain skeleton. It was on backorder so I paid a deposit. When it came in, I didn't pay the balance immediately and they sold it out from under me. I was promised the watch would be sent within 10 days. After 25 days I cancelled the order. Over 20 days later and the order is cancelled and the balance payment was refunded but the deposit was not. Their customer service person who promised "you will have a very different experience" has ignored almost every message from me. And yes, they were polite and reasonable. Ultimately had to dispute the charge,