Jo-Ann Stores
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Beyond frustrated with the store, the website, and the app.
Does anyone take inventory at Joann's? You order stuff online and less than half of your order will be fulfilled due to low inventory. You find a fabric you like on the website? Not available for shipping and not available in your local store. The markups are ridiculous and they make it impossible to use the "good" coupons. When they put out a 50 or 60 % off coupon, they exclude sale items, so they make everything on sale for 20% off. 20% off your total purchase, but you can't use it online. It's ridiculous. No customer service live chat--you have to email someone and they might get back to you next week if you're lucky. I get emails saying I've earned so many Smile Reward dollars. Go to the app and there's no rewards in my Smiles Dashboard. Prompted for my loyalty number at checkout...what's that? It's not the Smiles number. Can't find what it is. Website is crap and takes forever to load. The sale signs in the store are either never put up or never taken down. So you might think you're getting something on sale, but when you get to checkout they tell you "oh, that sale ended last week". Or you think something isn't on sale and you can finally use that 60% coupon, but no, you get to checkout and it's 20% off, but there was no sign, so you can't use your 60% coupon. Fabric quality is poor...it seems like I regularly get cuts that have permanently lost their dye at the fold lines. It's the Walmart of fabric stores. Unfortunately, if you live in a smaller town, Joann's is often the only place to buy fabric and craft supplies. Looking at the more than 200 ratings on this site and the 1 star average, you have to wonder if they care about their customers at all.