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Hazelton's Canada logo

Hazelton's Canada

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1 out of 5 stars
Jan 12, 2025

AVOID- Terrible Customer Service, Destroyed Products

I really wish I had checked the trust pilot reviews before ordering from this place. I placed an order on Dec 16, and they estimated 2 day delivery. Instead, it arrived 3 weeks later and in horrendous condition. The glass bottle was shattered, and glass was everywhere in the package. I sent photo proofs, and they refused to give a refund other than for the bottle. Everything inside was soaked and damaged, and they considered this acceptable for a gift basket that cost $140. The customer service rep insisted that he thinks that the destroyed state is acceptable. Don't order from this company. The gift baskets arrive in terrible condition as others have reported, and they do not care. They do not make it right. It's just embarrassing.