Tanya

Feb 3, 2021

Homeowners/ Tenants BEWARE

We signed a year lease and moved in last night. From the very minute we got our keys we had problems. They let us move into a home that had NEVER been cleaned. When addressed about the unclean property in the middle of a pandemic they told us "they walked the property personally and it was clean". We found 1. Human feces on the toilet seat 2. Pubic hair throughout the master bath/room 3. Pet Stained carpets 4. Fridge still had spilled sticky liquid in the trays 5. Unswept floors 6. Black goo in the master closest 7. Trash thrown throughout the property (backyard & front) 8. Cigarette butts EVERYWHERE 9. Old tenants cigarette ashtray filled with cigarettes 10. Used old soap bar in the shower 11. Used toilet paper bits all over the back/ behind toilet. 12. Old dog feces throughout the backyard. 13. Entire backyard grass is dry and dead. After threatening to contact our lawyer they sent out a cleaning crew who did a wonderful job. I'm still waiting on a carpet cleaning. I have sent multiple emails, called and texted multiple people at Darwin and now it feels as though they are ignoring them. I have also gone as far as threatening to contact the homeowners because this is unacceptable in the middle of a pandemic! This is our first full day in the home and I'm already considering breaking our lease. UPDATE July 29th: Contacted Darwin Homes on March 18th, less than two months into our year lease about an "overdue" water bill that was threatening to turn off our water. The homeowners never settled prior to us moving in Feb 1 so there was an outstanding balance of $126.16. We received an email back from their residential support Admin stating "Thank you for letting us know, we'll reach out to the owner about this and we'll be handling this ASAP." At this time we addressed which accounts and companies should we be taking over because we still had not received an itemized list of utilities and account numbers. Being new to Texas, we had no clue who to contact to switch over into our names. (Never received a list) March 19th we received an email from the same support admin stating "The owner has paid the water bill balance, apologies because the owner never got the final bill so he was not aware." July 6th We contacted the management company regarding the neighbors overspray down the side of the house from repainting their fence. We sent images of the Burnt orange spray dripping down the side of our gray rental. We wanted to inform the owners/ management so we are not liable upon our move out date which is in 6 months. We received an email that said "Thank you Tanya." without follow up or instructions on how to address the issue. July 22 We received a notice on our door that yet again our water was going to be shut off due to an "overdue" Balance of $126.16. At this time I called the water company who then sent me itemized bills from Feb 1- july. Darwin homes never took care of the overdue bill from January even though I have an email from support stating otherwise. Here we are taking time off my work schedule to manage what Darwin never took care of. I contacted Darwin homes again completely frustrated regarding the negligence of this account. I was instructed over the phone from yet another "support" admin that JoAnne the manager for this property would contact the water company to "figure it out". I received an email the night of July 22nd from the water company stating "I received confirmation for the payment of $126.16 from JoAnne the property manager of Darwin Homes for the OWNERS: Your account reflects a zero balance. I am sorry for all the confusion concerning your account status." July 29th, 2021, I have yet to hear back from Darwin homes. My husband received a review email to review our services and our satisfaction with our open ticket. My husband gave an honest review of 0 stars and due to him stating that they lied to us. They refused to post/accept his review. Our lease is up January 31st and I will continue to update this review regarding the Incompetent Management.