Haggled

Apr 7, 2022

Giant Food Stores # 6087 inconsistent policies

Today @ Giant Food Stores # 6087 I attempted to make a purchase with my Healthy Benefits + card as they are contracted to accept as a form of payment for the disabled thru Aetna Medicare. As you can see from the transaction history I have been able to use these benefits many times with this location on my phone as described in the attached e-mail from Healthy Benefits +, Aetna medicare's contractor. You can also see they are listed as a retail location that is in network. And last but not least you can see that this retailer's own rewards card is in a phone app. However on this day, April 06, 2022 @ the cash register next to the chinese food store Teresa Meeks who has accepted this as a form of payment in the past informed me it was their store's policy not to do so. I had then spoken to a male in front of the customer service desk being identified as the "Store Manager" who told me that they can't scan anything on my phone as it could be malicious code that could invade their systems. At this time I am requesting a reasonable accommodation to the disabled under Section 504 of the Americans with Disabilities Act to this new policy of not accepting the payment method Giant Food Stores has contracted to accept from the disabled under medicare to the disabled for Aetna's members as described in this e-mail from Soultran LLC. If Giant Food Stores is not to accept this form of payment Ms. Meeks herself has scanned from my phone in the past their contract with Soultran LLC must be terminated so that they can be replaced as a retailer in this vital health program to the disabled with such few retailers in the neighborhood.