Hazelton's Canada
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False advertising and terrible customer service
The order received was nothing close to what was ordered! Aside from the fact that the THREE BOTTLES OF IMPORTED WINE WERE MISSING, none of the other items matched the order placed nor would be considered high quality nor gourmet. I paid extra for rare Bellavitano Balsamic / Pennington’s Carmelized Onion Cheese, truffle chocolates and tapenade... instead Kraft cheese, Toblerone and Doritos dip were delivered! I had also paid extra for all this to be delivered on a cheese board with knives... instead it was delivered in a cardboard box draped in Christmas decorations... in the middle of April! When I gave Hazelton's the opportunity to rectify the situation they simply said substitutions were covered by their legal terms and conditions. NO acknowledgement of the missing bottles of wine, which weren't substituted, no offer to compensate, replace or refund. All other communication went unanswered. Horrible customer service. I spent USD205 for items worth USD20 that could’ve been purchased anywhere. Terrible.