Celebrity Cruises
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Everything Sounds Great With Celebrity.....UNTIL
Everything sounds great with Celebrity until you have any problems or issues. Their Customer Service people are the worst people I have ever spoken with and unfortunately it is their way or the highway. No customer skills, no empathy and no desire to help or resolve an issue. And their supervisors have no bosses...how do you like that!!! Customer Service both prior to sailing and returning is as important as the cruise experience itself. Completely disappointed and turned off with the people that I have spoken with at Celebrity. We are traveling with a group next week and they could care less! I have also sent a cvouple of emails to senior executives at Celebrity and their parent company Royal Caribbean Group. Will advise in a later post if they ever responded, although they probably will not!